JAKS Technical Helpdesk

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JAKS bagged a prestigious order from Govt. Of Uttar Pradesh for setting up labs in Government Departments>> JAKS & UEPPCB join hands for website upgradation>> JAKS got a prestigious order from AIRTEL, UP West & Uttaranchal for setup of entire Boardroom's wireless LAN>> JAKS continues its success story by getting an order from PEPSICO, Bazpur & Jainpur>> JAKS continue to strive excellence in getting contract from Frooti>> JAKS giving value Proposition for Six Sigma >> JAKS RFID Warehouse Solution>> JAKS bagging a Prestigious order from Indian Defence>> JAKS continue to strive excellence in getting contract for Media Industry>> JAK Software along with MindTree Consulting begged a Largest E-Governance Project for Govt. of Rajasthan

JAKS Technical Support Help Desk services provides our customers a customized software which acts as a seamless extension of their IT department and offers dedicated I.T. tech support with low hold times, quality customer service, and complete customized technical support from our offshore development center. If you are looking for after-hours support, select-hours support, or round the clock 24x7 support, JAKS Desk provides a full line of support services:
JAKS Help Desk Software is powerful management software that automates many features of a company's help desk environment. Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities. The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution.

Operations Center
JAKS has high-tech call center which is fully staffed with well-trained technicians and supported by a quality team of engineers and IT consultants. Our infrastructure includes a completely redundant fiber-optic backbones ensuring that our phone system and internet access is always online. We have a direct line connection and help desk at our offshore development center in India. We understand the importance of quality service and strive to provide top-notch service that is friendly, courteous, and helpful at all times, with no exceptions. This commitment to quality is ensured by our Call Center supervisors who constantly monitor and coach our front-line technicians and CSR agents.